Your rental terms, in plain English. No fine print and no surprises. Here is exactly what you are agreeing to.

Deposit. We hold nothing. No deposit, and no hold on your card. We do keep a card on file, and we will always tell you before we ever charge it.

Shipping. We pay it both ways, and the shipment is insured for its full value. Your prepaid return label is in the box.

If something breaks. Sensors, cables and paste wear out. That is on us, and we do not charge for it. If the laptop or amplifier is damaged beyond normal use, you are responsible up to $500, whatever the repair actually costs us. We will always talk it through with you before charging anything.

If it is lost or stolen. Tell us right away. Your renter’s or homeowner’s policy usually covers it, and we will give you everything you need for the claim.

Returning it late. $35 a day after your end date. We run a small fleet, so a late return means somebody else is waiting. Message us if life happens. We would much rather extend you than fine you.

Ending your rental. Fourteen days’ notice before your renewal date. No penalty, and no phone call to talk you out of it.

If it just is not for you. Tell us within your first fourteen days and we will refund what you paid, less a flat $95 toward shipping. You are not locked into something that is not working.

One thing we have to ask. The system is licensed for your household’s own use. You cannot charge other people for sessions on it. That is a condition of the manufacturer’s license, not our rule.

Questions about any of this? Email Amy@UpcountryNeurofeedback.com or call (808) 856-1808.